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NOTE – WE WILL NOT BE DOING ANY REPAIRS BETWEEN 18/12/24 AND 6/01/25 DUE TO HOLIDAYS

Cloud Nine Repair service (UK Customers only)

IF YOU HAVE THE TOUCH MODEL (tap plates together to turn on) WE CANNOT REPAIR YOUR MODEL.

WE DONT REPAIR SNAPPED OR CRACKED PLASTICS(ARM)

Cloud NIne Switch loose or jammed stuck in one position?

If you have model C9-M1.2 or C9-L1.2 with a loose or jammed mains-switch then note this is a common fault, caused by a revised circuit-board fitted by Cloud Nine. This seems to affect irons produced between [approx] 2017 and 2021. You are welcome to still book in your irons if affected with this issue, but please note that the problem is likely to return, even in the short-term. Because of this, the warranty does not cover this situation. (Faulty Switch repairs may take 7 – 10 days to repair)

Models we CAN repair are – C9-M1.0, C9-M1.1, C9-M1.2, C9-L1.0, C9-L1.1, C9-L1.2

WE DONT REPAIR THE MODELS BELOW

C9-PL.0 (Cloud Nine Pro)

C9-CMV1.0 (2-IN-1 CONTOURING IRON PRO)

C9-MP.0 (Cloud Nine Pro)

C9-T1.0 ( Touch Model)

Cloud Nine Mini

Cloud Nine Cordless

No hair dryer Models

No Curling wands

This repair service is for Cloud Nine hair straighteners only

*Please DO NOT post your Cloud Nines in their big heavy original boxes*

NOTE – WE WILL NOT BE DOING ANY REPAIRS BETWEEN 18/12/24 AND 6/01/25 DUE TO HOLIDAYS